Airport Performance Measurement

GALIOT APM is web based software implementation of 'ACI Guide to Airport Performance Measures' and 'ACRP 19 Guide for developing Airport Performance Measurement System'.


Airfield Operations (AO)

  • Annual Aircraft Operations (AO C-1)
  • Closure for Adverse Weather (AO K-1)
  • FOD - Number of Items Found per Inspection (AO K-2)
  • Wildlife/Birds Strike (AO K-6)
Air Service (AS)

  • Cargo Tons (AS C-2)
  • Enplanements (AS C-3)
  • Nonstop Destinations (AS C-4)
  • Passenger Flights (AS C-5)
  • Average Landed Weight (AS K-1)
  • Average Seats per Flight (AS K-2)
  • Domestic Cargo Flights (AS K-3)
  • Economic Impact (AS K-5)
  • International Cargo Flights (AS K-6)
  • Total Landed Weight (AS K-7)
Airport Rescue & Firefighting (AR)

  • ARFF Total Cost (AR K-1)
  • ARFF Cost per Enplanement (AR K-2))
  • ARFF Cost per Operation (AR K-3)
  • ARFF Response within Mandated Response Times [%] (AR K-4)
  • Airport Medical Emergency Responses within Established Standards (AR K-4)

Cargo (CA)

  • Airport Warehouse Space Leased [%] (CA K-1)
  • All-Cargo Aircraft Landed Weight (CA K-2)
  • Domestic Cargo Tons (CA K-3)
  • International Cargo Tons (CA K-4)
Concessions (CN)

  • Concessions Revenue as % of Total Revenue (CN C-6)
  • Concessions Revenue per Enplanement (CN C-7)
  • Rental Car Revenue per Destination Passenger (CN C-8)
  • Concessions Gross Sales per Enplanement (CN K-1)
  • Concessions Gross Sales per Square Meter (CN K-2)
  • Concessions Revenue per Airport Square Meter (CN K-3)
  • FBO Revenue to the Airport (CN K-4)
Energy Management (EN)

  • Airfield Electrical Consumption (EN K-1)
  • Airport Vehicles and GSE converted to Energy-Efficient Types [%] (EN K-2)
  • Renewable Energy Generated by the Airport [%] (EN K-3)
  • Renewable Energy Purchased by the Airport [%] (EN K-4)
  • Terminal Building Electrical Consumption per Square Meter (EN K-6)
  • Utilities/Energy Cost, Airport Total (EN K-7)
  • Utilities/Energy Cost per Square Meter of Terminal Building (EN K-8)

Environmental (EV)

  • Carbon Footprint (EV K-1)
  • Deicing - Fluid Recovery [%] (EV K-2)
  • LEED Building Projects [%] (EV K-3)
  • Environmental Reviews - Timeliness of Completion (EV K-4)
  • Environmental Violations - Number of NOVs (EV K-5)
  • Noise Abatement Procedures - % Compliance (EV K-7)
  • Reportable Discharges (EV K-9)
  • Stages 2 Operations < 75,000 Lbs (EV K-10)
  • Waste Recycling (EV K-11)
Financial (FN)

  • Airline Cost per Enplanement (FN C-9)
  • Airport Cost per Enplanement (FN C-10)
  • Bond Rating (FN C-11)
  • Days Unrestricted Cash on Hand (FN C-12)
  • Debt per Enplanement (FN C-13)
  • Debt Service Coverage Ratio (FN C-14)
  • Non-Aeronautic Operating Revenue as % of Total Revenue (FN C-15)
  • Non-Aeronautic Operating Revenue per Enplanement (FN C-16)
  • Operating Cost per Enplanemnt (FN C-17)
General Aviation (GA)

  • Based Aircraft (GA C-18)
  • Fuel Use/Sales (GA C-19)
  • Hangar Rental and Ground Lease Income (GA C-20)

Human Resources (HR)

  • M/W/DBE Participation Rate; Actual vs Goal (HR C-21)
  • Salary Costs as % of Total Operating Costs (HR C-22)
  • Salary Cost per Airport Employee (HR C-23)
  • Airport Employees (HR K-1)
  • Employee Job Satisfaction (HR K-6)
  • Enplanements per Airport Employee (HR K-7)
  • Training Hours per Employee (HR K-9)
  • Average overdue licence renewal (HR G-1))
  • Number of employees without valid licence (HR G-2)
Maintenance (MN)

  • Mean Time to Repair (MN G-1)
  • Equipment in Service Time [%] (MN G-2)
  • Mean Time Between Failure (MN G-3)
  • Failures Reported (MN G-4)
  • Average Preventive Maintenance Overdue (MN G-5)
  • Equipment - Average Age (MN K-1)
  • Maintenance Cost per Square Meter of Terminal (MN K-5)
  • Runaway/Taxiway Maintenance Cost (MN K-6)
Parking (PK)

  • Parking Revenue per Originating Passenger (PK C-24)
  • Parking Revenue per Transaction (PK K-1)
  • Parking Spaces (PK K-2)
  • Parking Transaction per Month (PK K-3)
  • Parking Utilisation - Peak Period (PK K-4)
  • Privately Operated Parking Spaces vs Total Parking Space (PK K-5)
  • Revenue per Day (PK K-6)
  • Vehicles Parked per Originating Passengers (PK K-7)

Police/Security (PS)

  • Air Operation Area Violations (PS K-1)
  • Crimes Reported on the Airport (PS K-2)
  • Police/Security Total Costs (PS K-3)
  • Police/Security Costs per Enplanement (PS K-4)
  • Security Response within Established Response Time [%] (PS K-5)
  • Thefts Reported in Terminal Area (PS K-7)
Properties/Contracts (PC)

  • Landing Fee Rate (PC C-26)
  • Passenger Airline Aeronautical Fees (PC K-2)
  • Percent of Hangar Space Leased (PC K-3)
  • Percent of terminal Space Leased (PC K-4)
  • Terminal Rental Rate (PC K-5)
Public Affairs (PA)

  • Community Complains - Average Time to Respond (PA K-1)
  • Community Complains - Number Received (PA K-2)
  • Media Inquires - Number Received (PA K-3)
  • Media Mentions - Number (PA K-4)

Safety/Risk Management (SR)

  • Employee Accidents and Injuries - Lost Work Days (SR C-27)
  • Runaway Incursions and Excursions (SR C-28)
  • Total Accidents and Incidents on Airport Premises (SR K-1)
  • Aircraft Accidents and Incidents Only (SR K-2)
  • Annual Certification Inspection Results (SR K-3)
  • Injuries per FTE (SR K-5)
  • Safety Code Violations (SR K-8)
  • Vehicle Accidents on Airport Premises (SR K-9)
Service Quality (SQ)

  • Customer Satisfaction (SQ C-29)
  • Airport Cleanliness - Passengers Perception (SQ K-1)
  • Airport Courtesy - Passengers Perception (SQ K-2)
  • Arrival Delay per Flight (SQ K-3)
  • Baggage Claim - Passengers Perception (SQ K-4)
  • Departure Delay per Flight (SQ K-5)
  • Easy of Connection - Passengers Perception (SQ K-6)
  • Percent of Arriving Flights Delay (SQ K-7)
  • Percent of Departing Flights Delay (SQ K-8)
  • Wait Times other then Security Checkpoints (SQ K-9)
  • Wait Times at Security Checkpoints (SQ K-10)
  • Wayfinding - Passengers Perception (SQ K-11)
Terminal Operations (TO) )

  • Enplanemnts per Gate (TO K-1)
  • Gate Utilisation (TO K-1)


  • All ACI Guide Performance Indicators implemented
  • All Core & Key ACRP 19 Performance Indicators implemented
  • Integrated with Safety, Audit, Maintenance, Document and Staff Licenses/Training Management modules
  • Different APIs for different airports
  • Trend reporting (5 Years)
  • Trend reports for high seasonal traffic volumes airports (by month)
  • Multiple technology supported for integration with airport legacy applications (flat files, excel files, SQL, web services, …)
  • High data availability and data integrity

If you are interested to try GALIOT APM in action, simply enter your details here, and we will arrange for you free of charge demo web application access.